LICENSING &CERTIFICATION
Fifteen terms to own
  1. 1. Know-your-client (KYC) & Suitability
  2. Calculators and Scratch Paper
  3. The Relationship the Rules Describe
  4. Clients Who Live Somewhere Else
  5. What KYC Has to Cover
  6. Tolerance, Capacity and Need
  7. Business Structures and Why They Change the Answer
  8. Writing It Down, and Having the Client Confirm It
  9. The Trusted Contact Person, and the Temporary Hold
  10. Who Owns KYC, and How Current It Has to Be
  11. What the Client File Holds
  12. Account Appropriateness
  13. The Account Types You Have to Compare
  14. What the Account-opening File Needs
  15. The Relationship Disclosure Document
  16. Keeping Confidential Information Contained
  17. The Welcome Package
  18. Product Due Diligence and Knowing the Product
  19. The Suitability Determination
  20. Unsolicited and Unsuitable Instructions
  21. Investment Actions
  22. Why Appropriateness and Suitability Are Separate Tests
  23. Monitoring, Triggering Events and Change
  24. Conflicts of Interest
  25. Outside Activities
  26. Personal Financial Dealings with Clients
  27. Standards of Conduct
  28. A Client, Worked End to End
  29. Twelve Ways to Lose Marks on This Element
  30. Fifteen Terms to Own
  31. One Item From CIRO's Practice Exam

Retail Securities • Chapter 1

Know-Your-Client (KYC) & suitability

Fifteen terms to own

TermMeaning
Client relationship modelThe staged set of duties a dealer owes a client, from gathering information through recommending, acting, monitoring and reporting
KYC informationWhat you know about the client's circumstances, knowledge, objectives, constraints and horizon, held current
Risk toleranceThe amount of loss a client is willing to accept
Risk capacityThe amount of loss a client can absorb without wrecking their plans
Risk needThe return a client must earn to reach the stated goal
Material changeA change in the client's circumstances serious enough to require the record and the strategy to be revisited
Account appropriatenessWhether an account type and its features can properly serve this client at all
Suitability determinationWhether a specific investment action fits this client's documented information at that moment
Trusted contact personSomeone the firm may call about a capacity or exploitation concern, with no authority over the account
Temporary holdA time limited restriction a firm may place on an account while it investigates a capacity or exploitation concern
Relationship disclosure documentThe document describing the firm, the relationship, the charges, the conflicts and the client's rights
Information barrierA control that stops confidential information moving between parts of a firm
Restricted listThe list of issuers in which the firm cannot trade or solicit because a conflict is live
Outside activityAny business or role held beyond the dealer, requiring disclosure and written pre-approval
Personal financial dealingA transaction between a representative and a client outside the ordinary course of business
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