1. Know-Your-Client (KYC) & suitability
- 1. Know-your-client (KYC) & Suitability
- Calculators and Scratch Paper
- The Relationship the Rules Describe
- Clients Who Live Somewhere Else
- What KYC Has to Cover
- Tolerance, Capacity and Need
- Business Structures and Why They Change the Answer
- Writing It Down, and Having the Client Confirm It
- The Trusted Contact Person, and the Temporary Hold
- Who Owns KYC, and How Current It Has to Be
- What the Client File Holds
- Account Appropriateness
- The Account Types You Have to Compare
- What the Account-opening File Needs
- The Relationship Disclosure Document
- Keeping Confidential Information Contained
- The Welcome Package
- Product Due Diligence and Knowing the Product
- The Suitability Determination
- Unsolicited and Unsuitable Instructions
- Investment Actions
- Why Appropriateness and Suitability Are Separate Tests
- Monitoring, Triggering Events and Change
- Conflicts of Interest
- Outside Activities
- Personal Financial Dealings with Clients
- Standards of Conduct
- A Client, Worked End to End
- Twelve Ways to Lose Marks on This Element
- Fifteen Terms to Own
- One Item From CIRO's Practice Exam
Know-Your-Client (KYC) & suitability
1. Know-Your-Client (KYC) & suitability
Twenty seven questions. More than a fifth of the exam, and the element every other element leans on.
Here is the job in one sentence. You have to know a person well enough to give them advice, and then you have to prove you knew them. Everything in this element serves one of those two halves. The gathering of facts, the risk conversation, the account choice, the forms, the disclosure, the conflict you refused: all of it exists because a stranger trusted you with money and the regulator wants that trust to be earned in a way someone can check later.
The hardest part is not the forms. It is noticing that the person across the desk has told you two things that cannot both be true. A five year horizon and a plan that needs the money in eighteen months. A claim to handle a bad year, and a phone call after a mild one. That gap between what a client says and what a client's life can carry is where most of these marks live.

