Personal financial dealings with clients
- 1. Know-your-client (KYC) & Suitability
- Calculators and Scratch Paper
- The Relationship the Rules Describe
- Clients Who Live Somewhere Else
- What KYC Has to Cover
- Tolerance, Capacity and Need
- Business Structures and Why They Change the Answer
- Writing It Down, and Having the Client Confirm It
- The Trusted Contact Person, and the Temporary Hold
- Who Owns KYC, and How Current It Has to Be
- What the Client File Holds
- Account Appropriateness
- The Account Types You Have to Compare
- What the Account-opening File Needs
- The Relationship Disclosure Document
- Keeping Confidential Information Contained
- The Welcome Package
- Product Due Diligence and Knowing the Product
- The Suitability Determination
- Unsolicited and Unsuitable Instructions
- Investment Actions
- Why Appropriateness and Suitability Are Separate Tests
- Monitoring, Triggering Events and Change
- Conflicts of Interest
- Outside Activities
- Personal Financial Dealings with Clients
- Standards of Conduct
- A Client, Worked End to End
- Twelve Ways to Lose Marks on This Element
- Fifteen Terms to Own
- One Item From CIRO's Practice Exam
Know-Your-Client (KYC) & suitability
Personal financial dealings with clients
Personal financial dealings are transactions between a representative and a client outside the ordinary course of business. The rules treat them as a category apart because the power imbalance makes abuse easy and consent unreliable.
The list the syllabus names:
- Taking any payment or benefit from a client outside the ordinary course.
- Reaching a private settlement with a client.
- Borrowing from a client, or lending to a client.
- Holding control or authority over what the client owns.
- Mixing a client's money with your own.
- Going into business with a client.
- Joining an investment club that a client belongs to.
Most of these are prohibited outright, and the exceptions are narrow, specific and documented. When a client asks, the answer in a scenario is not "disclose it and carry on". It is: decline, explain, and escalate if the client persists. Then document the request and the refusal.
The reason is not distrust of the representative. It is that a client who lends money to their advisor cannot give independent instructions about that money afterward, and the relationship the rules are protecting has already ended.

