LICENSING &CERTIFICATION
Personal financial dealings with clients
  1. 1. Know-your-client (KYC) & Suitability
  2. Calculators and Scratch Paper
  3. The Relationship the Rules Describe
  4. Clients Who Live Somewhere Else
  5. What KYC Has to Cover
  6. Tolerance, Capacity and Need
  7. Business Structures and Why They Change the Answer
  8. Writing It Down, and Having the Client Confirm It
  9. The Trusted Contact Person, and the Temporary Hold
  10. Who Owns KYC, and How Current It Has to Be
  11. What the Client File Holds
  12. Account Appropriateness
  13. The Account Types You Have to Compare
  14. What the Account-opening File Needs
  15. The Relationship Disclosure Document
  16. Keeping Confidential Information Contained
  17. The Welcome Package
  18. Product Due Diligence and Knowing the Product
  19. The Suitability Determination
  20. Unsolicited and Unsuitable Instructions
  21. Investment Actions
  22. Why Appropriateness and Suitability Are Separate Tests
  23. Monitoring, Triggering Events and Change
  24. Conflicts of Interest
  25. Outside Activities
  26. Personal Financial Dealings with Clients
  27. Standards of Conduct
  28. A Client, Worked End to End
  29. Twelve Ways to Lose Marks on This Element
  30. Fifteen Terms to Own
  31. One Item From CIRO's Practice Exam

Retail Securities • Chapter 1

Know-Your-Client (KYC) & suitability

Personal financial dealings with clients

Personal financial dealings are transactions between a representative and a client outside the ordinary course of business. The rules treat them as a category apart because the power imbalance makes abuse easy and consent unreliable.

The list the syllabus names:

  • Taking any payment or benefit from a client outside the ordinary course.
  • Reaching a private settlement with a client.
  • Borrowing from a client, or lending to a client.
  • Holding control or authority over what the client owns.
  • Mixing a client's money with your own.
  • Going into business with a client.
  • Joining an investment club that a client belongs to.

Most of these are prohibited outright, and the exceptions are narrow, specific and documented. When a client asks, the answer in a scenario is not "disclose it and carry on". It is: decline, explain, and escalate if the client persists. Then document the request and the refusal.

The reason is not distrust of the representative. It is that a client who lends money to their advisor cannot give independent instructions about that money afterward, and the relationship the rules are protecting has already ended.

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